About Joveo
Joveo was founded in 2017 by a group of visionary entrepreneurs and enthusiastic problem solvers who foresaw the need for greater transparency and predictability in recruitment marketing. The focus was on building a cutting-edge technology platform that uses data and machine learning to enable employers, staffing agencies, RPOs, advertising agencies, and job sites to address this need better and more cost-effectively.
We're the global leader in programmatic job advertising driving next-gen recruitment technology solutions for employers around the world. Harnessing machine learning and industry expertise, our platform delivers the most relevant candidates in the shortest time, giving our customers a competitive edge. Backed by marquee investors like Nexus Ventures Partners, Joveo has been featured in Forbes Magazine’s list of Best Startup Employers 2020 and Inc. Magazine’s List of America’s Fastest-Growing Private Companies 2021.
JOVEO stands for a job for everyone. That's our mission - to deliver the right job to everyone in the world. Powering more than twenty million jobs every day, we're changing the way recruitment media buying is done. This has never been more important. It’s not just about talent deployment – it’s about saving lives and families!
About the job
As a Customer Success Associate you will work closely with customer success, account managers, and product and engineering staff to get resolution on client issues, as well as one-off projects from beginning to end. You are essential to the success of our day-to-day operations.
Key Responsibilities include:
- Level one triage and resolution of all incoming client tickets
- Escalation to level 2 for unresolved tickets
- Ensuring adherence to SLAs on all client response, providing updates to the customers about pending requests, managing their expectations on the time to solution and progress status
- Take ownership of technical issues, responding in a timely manner, and working with cross-functional teams to document problem resolution steps
- Provide backend support to customer success managers with a common goal to deliver success to our clients
About you
You’ll be a great fit if you have:
- Aspirations to grow your career in Customer Success
- The ability to work in shifts
- Fluent English verbal and written skills
- General business computing skills
- A passion for people interaction and technology
- Data driven with client success in mind
- A friendly and helpful approach
- Proven track-record of problem-solving and troubleshooting
- The ability to work in a creative (and fun) environment under minimal supervision
- A proactive attitude, suggesting new ways to do things better. Lead the change
- A team player mentality with great work ethics and accountability
- 4+ years of experience (preferably with increasing responsibility)
Competitive benefits
We are an exciting and dynamic startup company with a competitive salary, stock options, and comprehensive benefit package. We also have an enthusiastic and supportive work environment and strive to keep our employees healthy, happy, and productive.
Joveo is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. For more information, visit www.joveo.com.